Q: Six months ago, I landed my first job in a law firm, after graduating in law from a local university. I was happy here until one day, I was shocked when a senior law partner told me off for not offering a drink to a waiting client. All this while, I thought this was the duty of either the pantry maid or the secretary of the lawyer whom this client was waiting for! I feel slighted and very ashamed over this and I am having second thoughts about staying on. What do you think?

A: Personally, I would expect everyone in my company to contribute towards making it a warm and cordial workplace, which is good branding for the organisation as well. Seen from this perspective, there should not be any line drawn over who should deliver this objective. Think of your workplace as your home; any member of the family is expected to help make guests feel at home whether the guest is visiting you or any of your family members. You, therefore, need to reconsider your decision to resign when you take a larger perspective on this incident of whose task it was than everyone doing their bit to promote the good name of your organisation.

To take things a few steps further, perhaps you may want to learn the other aspects of promoting good human relationships, such as projecting yourself more professionally through proper dressing, display of good behaviours and mannerisms in greeting, talking, and having good conversations with anyone. Adopting these practices will augur well for your career and your life too. Never feel small when you are doing these wonderful things, as it’s the small things in life that count.


  • What do people like others to do for them?
  • How would you like to be treated?
  • What does this tell you about what to do?
  • What will make a difference in someone’s life?

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